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Terms & Conditions

Last Updated: January 1, 2025

1. General Terms

Welcome to Hong Kong Travel Guide Hong Kong services. These Terms and Conditions ("Terms") apply to your use of our website and services. By using our services, you agree to comply with these Terms.

Operating Company: Hong Kong Travel Guide Travel Singapore Pte. Ltd.

Licensed Company: Ctrip.com (Hong Kong) Limited

Hong Kong Travel Agent License Number: 35236

2. Service Description

We provide the following travel-related services:

  • Flight booking and related services
  • Hotel booking and accommodation arrangements
  • High-speed rail ticketing services
  • Attraction ticket booking
  • Travel insurance products
  • Other travel-related products and services

We act as agents to arrange these services for customers, and specific service conditions are subject to the terms of each service provider.

3. Booking Terms

3.1 Booking Confirmation

All bookings are valid only after our confirmation. We reserve the right to refuse or cancel bookings at any time.

3.2 Pricing Policy

All prices are displayed in Hong Kong Dollars and include relevant taxes and fees (unless otherwise stated). Prices may be adjusted due to market changes, subject to confirmation prices.

3.3 Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Other specified electronic payment methods

4. Cancellation and Refund Policy

4.1 Cancellation Conditions

Cancellation policies vary by product type, detailed conditions are as follows:

  • Flights: Subject to airline refund policies
  • Hotels: Subject to hotel cancellation policies
  • High-speed Rail: Subject to railway department refund regulations
  • Attraction Tickets: Most tickets are non-refundable once confirmed

4.2 Refund Processing

For orders eligible for refunds, we will process refunds within 7-14 business days after receiving the cancellation request. Refunds will be returned to the original payment method.

5. Limitation of Liability

As a travel agent, our liability is limited to the following:

  • We are not responsible for service quality provided by airlines, hotels and other service providers
  • We are not liable for losses caused by force majeure factors such as weather, political events
  • Our liability limit does not exceed the service fees of related bookings
  • We do not assume responsibility for indirect losses or consequential damages

6. Personal Data Protection

We value your privacy and commit to protecting your personal data:

  • We only collect necessary personal data for service provision purposes
  • We use appropriate technical and management measures to protect your data security
  • We will not disclose your personal data to third parties without your consent
  • You have the right to inquire, correct or delete your personal data

7. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any disputes arising from the use of our services should first be resolved through friendly consultation. If consultation fails, disputes should be submitted to appropriate courts in Hong Kong for resolution.

8. Amendment of Terms

We reserve the right to modify these Terms at any time. Any modifications will be published on the website, and the amended Terms will take effect from the date of publication. Continued use of our services indicates your acceptance of the amended Terms.

9. Contact Information

If you have any questions about these Terms, please contact us:

Email: contact@tripcom.hk

Customer Service: 24/7 Support

We will respond to your inquiries as soon as possible.